Aisera
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Aisera

Generative AI platform for enterprises.

About

Founded

2017

Headquarters

Palo Alto, California

Industry

Artificial Intelligence (AI)

Company Description

Aisera is an industry-leading provider of generative AI and automation solutions. By automating service delivery and support for IT, operations, and customer service, Aisera empowers businesses to deliver delightful experiences for their employees and customers. Aisera’s AI Service Experience platform (AISX) harnesses the power of large language models and deep domain knowledge to effortlessly achieve 75%+ auto-resolution rates for inquiries and cut service delivery costs by 70%+ through self-service. It offers end-to-end automation of tasks, workflows, and processes across digital, voice, and contact center channels.

Quick Links

WebsiteJobs

Funding

Total Raised

$164.5 million

Valuation

Undisclosed

Significant Investors

Zoom, True Ventures, Menlo Ventures, Norwest Venture Partners, Icon Ventures, Khosla Ventures, First Round Capital, Goldman Sachs

Company Traction

  • As of May 2023, Aisera claims its product saves companies 90% on cost, has a 75% auto-resolution rate, and 85% improvement in CSAT & ESAT.
  • As of August 2022, Aisera has 75 million users across companies like Zoom, Carta, Chegg, Snowflake, Quizlet, Grant Thorton, Dave, and Autodesk.
  • As of August 2022, Aisera has grown 300% YoY.

Leadership Team

  • Muddu Sudhakar: Co-Founder & CEO of Aisera. Former Senior VP & GM at ServiceNow.
  • Christos Tryfonas: Chief Architect at Aisera. Former Head of Engineering, Splunk Behavioral Analytics at Splunk.
  • Puru Amradkar: CPO at Aisera. Former Products Leader at ServiceNow.

Press

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