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Generative AI for the intelligent contact center.





Palo Alto, California


Artificial Intelligence (AI)

Company Description

Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans.

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Total Raised

$151 million


$1.6 billion

Significant Investors

Sequoia Capital, Greylock Partners, Andreessen Horowitz, Tiger Global Management

Company Traction

  • In 2022, Cresta’s net revenue retention was 210% and increased its revenue 3x from the previous year.
  • Cresta customers see an average increase of 15% in customer satisfaction rating, reduced ramp time by 3x, and agents save 3-5 hrs weekly on repetitive tasks.
  • Cresta’s technology processes 100 million conversations per year.

Leadership Team

  • S. Zayd Enam: Co-Founder of Cresta. Former Co-Founder of MediConnect.
  • Tim Shi: Co-Founder & CTO of Cresta. Former Member of Technical Staff at OpenAI.
  • Adam Walton: VP of Business Development & Growth at Cresta. Former COO & Chief Customer Officer at CallMiner.
  • Jared Lucas: VP of People at Cresta. Former Chief People Officer at MobileIron.
  • Martin Pitkow: Head of Partnerships at Cresta. Former VP of Growth, Channels, and Partners at Cogito.


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