About

Founded

2017

Headquarters

London, England, United Kingdom

Industry

Artificial Intelligence (AI)

Company Description

PolyAI builds enterprise conversational assistants that carry on natural conversations with customers to solve their problems. Our conversational assistants understand customers, regardless of what they say or how they say it.

Quick Links

Website Jobs

Funding

Total Raised

$112 million

Valuation

$300 million

Significant Investors

Khosla Ventures, Point72 Ventures, Amadeus Capital Partners, Passion Capital, Georgian, Twilio Ventures

Company Traction

As of September 2023, PolyAI customers include Metro Bank, Starling Bank, Golden Nugget, Simplyhealth, and Whitbread.
As of July 2023, PolyAI claims its software fully resolves over 50% of all customer calls.
As of July 2023, PolyAI reported a 93% customer satisfaction score, 97% customer resolution rate, and 99% intent recognition accuracy.
As of September 2022, PolyAI’s voice assistants interact with 1 million+ customer clients per month.

Leadership Team

Nikola Mrkšić: Co-Founder & CEO of PolyAI. Former Machine Learning Researcher at Apple.

Shawn Wen: Co-Founder & CTO of PolyAI. Former Researcher at Google.

Yan Zhang: COO at PolyAI. Former Co-Founder & CEO of Yetang.

Eddy Su: Co-Founder of PolyAI. Former Researcher Intern at Facebook.

Richard Nieset: CRO at PolyAI. Former Chief Customer Officer at VELO3D.

Press

TechCrunch (September 7, 2022): PolyAI lands $40M to handle contact center calls automatically

PolyAI