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Talkdesk Logo


A global cloud center for AI-powered customer success.





San Francisco, California


Cloud, Software

Company Description

Talkdesk is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line.

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Total Raised

$497.5 million


$10 billion+

Significant Investors

500 Startups, Whale Rock Capital Management, TI Platform Management, Alpha Square Group, Amity Ventures, Franklin Templeton, Top Tier Capital Partners, Viking Global Investors, Willoughby Capital

Company Traction

  • As of July 2023, Talkdesk has rated 8.7/10 from 563 reviews on TrustRadius.
  • As of August 2021, Talkdesk has 1,800+ customers, including enterprises like 2U, Accenture, IBM, Glovo, OpenTable, Petco, Canon, and Mercado Libre.

Leadership Team

  • Tiago Paiva: Founder & CEO of Talkdesk. Former Developer at Procter & Gamble.
  • William Welch: President & COO at Talkdesk. Former President and COO at Duo Security.
  • Shane Evans: CRO at Talkdesk. Former EVP of Global Sales at Qualtrics.
  • Charanya Kannan: Chief Customer, Product, and Engineering Officer at Talkdesk. Former VP of Product at Model N.
  • Kathie Johnson: CMO at Talkdesk. Former SVP of Marketing at Salesforce.


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